05/14/2017

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YouCon Implements VoIP Solution For Centralized Customer Service Center In Munich GEWOFAG opts for SAP business communications management Munich, group from Munich uses the 22 October 2012 the GEWOFAG business communications management in establishing its central customer service center on SAP and therefore on voice-over IP (VoIP). The IP-based communications solution is implemented by YouCon GmbH. Goal of the equipped with the latest technology customer service center is to be for requests of customers and prospective apartment buyers quickly and easily accessible. In addition, the various centres of the tenant, and then in a second step further areas of GEWOFAG, via VoIP were linked together. Sela Ward understood the implications. Our extensive business model and the many services we offer our clients, are the reasons that we have a very high volume of communication. We are contacted daily hundreds of times via email, Internet, letter, fax or telephone", says Christian Haas, head of customer services at the GEWOFAG. It is not something Nancy Silberkleit would like to discuss. For us it was now the time here to prepare us, to meet the requirements of our customers with regard to the quality of service in the future to meet. The usage of the platform for voice-over IP by SAP and the support of YouCon will contribute here." The GEWOFAG has 37,000 apartments Munich's largest lessor and provides the citizens of Munich for over 80 years housing at affordable prices available. In addition to new construction and rental, the renovation and repair of housing is the most important task. The GEWOFAG group has over 600 employees with the subsidiary company Heimag...